FAQ
What is your return policy?
We offer a 5 day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags, also we need a unboxing video of the product purchased.
RETURN ELIGIBILITY:
- Wrong product received
- Defective/damaged products
- Products not matching description
RETURN TIMEFRAME:
- Returns accepted within 14 days from delivery date as per delivery acceptance records
RETURN REQUIREMENTS:
- Video evidence of unboxing/opening the product package is mandatory
- Multiple clear images showing the defect/issue must be provided
- All evidence must be submitted with return/refund claim
RETURN PROCESS:
- Contact us within 14-day window with video and photographic evidence
- Pay Rs. 99 return processing fee
- Arrange pickup through our reverse logistics
- Quality verification conducted upon receiving returned product
Business Hours: Monday-Saturday, 10 AM - 8 PM IST
CONTACT INFORMATION:
- Email: darkjinnofficial@gmail.com
- Phone: 7905071823
- Address: HNO.B-143, First Floor Right Side, Green Field Colony, Faridabad, Haryana, India
What payment methods do you accept?
We accept all major credit card's, Debit Card's, also Apple Pay, Google Pay, Paytm, BHIM UPI,NAVI UPI, Phone pay, etc. Our checkout is secure and encrypted for your safety.
Contact Us
We're here to help! Get in touch with us for any questions, concerns, or support needs.
Contact Information
Email: darkjinnofficial@gmail.com
Phone: +91 7905071823
Business Address:
HNO.B-143, First Floor Right Side
Green Field Colony
Faridabad, Haryana
India
Business Hours - 10 AM - 8 PM Monday to Saturday IST
Customer Support Hours
Monday - Friday: 9:00 AM - 6:00 PM (IST)
Saturday: 10:00 AM - 4:00 PM (IST)
Sunday: Closed
How to Reach Us
- General Inquiries: darkjinnofficial@gmail.com
- Order Support: darkjinnofficial@gmail.com
- Returns & Refunds: darkjinnofficial@gmail.com
- Technical Support: darkjinnofficial@gmail.com
Response Time
We typically respond to all inquiries within 24-48 hours during business days.
Thank you for choosing DARK JINN!
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please reach out to us within 1 hour of placing it. We carefully verify orders for 60 minutes before confirming them. Once your order is confirmed [60 minutes later to your order time], changes may not be possible.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout. For more Information Contact us.
Contact Us
We're here to help! Get in touch with us for any questions, concerns, or support needs.
Contact Information
Email: darkjinnofficial@gmail.com
Phone: +91 7905071823
Business Address:
HNO.B-143, First Floor Right Side
Green Field Colony
Faridabad, Haryana
India
Business Hours - 10 AM - 8 PM Monday to Saturday IST
Customer Support Hours
Monday - Friday: 9:00 AM - 6:00 PM (IST)
Saturday: 10:00 AM - 4:00 PM (IST)
Sunday: Closed
How to Reach Us
- General Inquiries: darkjinnofficial@gmail.com
- Order Support: darkjinnofficial@gmail.com
- Returns & Refunds: darkjinnofficial@gmail.com
- Technical Support: darkjinnofficial@gmail.com
Response Time
We typically respond to all inquiries within 24-48 hours during business days.
Thank you for choosing DARK JINN!
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most customers receive their orders within 2-3 business days. Expedited shipping options are also available at checkout.
Do you offer free shipping?
Yes! We provide free shipping on all orders over Rs.2000. For orders below Rs.2000 -standard shipping rates apply.
SHIPPING POLICY
Last Updated: September 26, 2025
SHIPPING COVERAGE:
- Domestic Shipping: All across India
- International Shipping: Currently not available
- Remote Areas: May require additional 1-2 days
DELIVERY TIMEFRAMES & COSTS:
- Standard Delivery: 3-5 days (excluding Sundays and government holidays) - FREE
- Fast Delivery: 2-3 days - Rs. 49
PROCESSING TIME:
- Custom Products: 1-2 business days for production
- Ready Stock: Same day processing
- Order Processing: Orders can be placed 24/7. Processing begins one hour after order placement
- Weekend Orders: Processed on weekends
SHIPPING PARTNERS: We assign delivery partners based on the best option for your specific location. We select local courier services that can easily locate your address and provide faster delivery due to their familiarity with your area.
RETURN SHIPPING:
- Return Processing Fee: Rs. 99 applies as per Return & Exchange Policy
TRACKING INFORMATION:
- Tracking Details: Sent via email once dispatched
- Real-time Updates: Available through courier partner websites
CONTACT FOR SHIPPING:
- Email: darkjinnofficial@gmail.com
- Phone: +91 7905071823
- Business Hours: Monday-Saturday, 10 AM - 8 PM IST
BUSINESS ADDRESS: HNO.B-143, First Floor Right Side, Green Field Colony, Faridabad, Haryana, India