Terms and Conditions
TERMS AND CONDITIONS
Last Updated: September 26 2025
PURCHASE CONDITIONS
- All sales are final once production begins (1 hour after order placement)
- Prices are in Indian Rupees (INR) and include applicable taxes
- Product availability subject to stock and production capacity
PAYMENT TERMS
- Full payment required before order processing
- Accepted payment methods: Credit/Debit cards, UPI, Net Banking, COD
- Failed payments result in automatic order cancellation
ORDER PROCESSING
- Orders can be placed 24/7
- Processing begins one hour after order placement
- Custom products: 1-2 business days for production
- Ready stock: Same day processing
- Weekend orders processed on weekends
PRODUCT SPECIFICATIONS
- Custom-printed products made to order
- Color variations may occur due to printing process and screen settings
- Custom products require accurate information before ordering as they are non-returnable
DELIVERY CONDITIONS
- Standard Delivery: 3-5 days (excluding Sundays and government holidays) - FREE
- Fast Delivery: 2-3 days - Rs. 49
- Customer responsible for providing accurate delivery address
- 3 failed delivery attempts result in return to origin
QUALITY ASSURANCE
- Products inspected before dispatch
- Quality issues must be reported within 5 days of delivery
- Video evidence of unboxing/opening the product package is mandatory
- Multiple clear images showing the defect/issue must be provided
CANCELLATION POLICY
- Orders finalized 1 hour after placement
- Custom production begins 1 hour after order confirmation
- Custom products are non-refundable and non-exchangeable
RETURN & EXCHANGE
- Returns accepted within 14 days from delivery date
- Rs. 99 return processing fee applies
- Exchange requests processed once per day
- Rs. 99 exchange fee for exchanges
Business Hours: Monday-Saturday, 10 AM - 8 PM IST
BUSINESS INFORMATION
- Business Name: DARK JINN
- Address: HNO.B-143, First Floor Right Side, Green Field Colony, Faridabad, Haryana, India
- Contact: darkjinnofficial@gmail.com | +91 7905071823
- Business Hours: Monday-Saturday, 10 AM - 7 PM IST
GOVERNING LAW These terms are governed by Indian law and subject to jurisdiction.